Refund Policy
Our Commitment to You
Vibeflix TV guarantees the excellence of our IPTV service. This refund policy clarifies eligible cases, providing clarity and equity for every customer.
Refund Eligibility
Full or partial refunds can be issued in these situations:
- Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
- Duplicate Payments: Accidental duplicate charge for the same subscription period.
- Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.
How to Request a Refund
These are the required steps for initiating a refund:
- Contact our support team via WhatsApp at Contact us via WhatsApp.
- Use the subject line: "Refund Request".
- Include your full name, the email address used for your subscription, and the reason for your request.
Sample Refund Request Message
WhatsApp: Contact us via WhatsApp
Message Title: Refund Claim
Greetings,
This email concerns my request for an IPTV subscription refund.
My Name: [Complete Name]
My Email: [Email Linked to Subscription]
Reason for Refund: [State your cause concisely, for instance, technical difficulties, incorrect charge, etc.]
Many thanks.
What We Need to Process Your Refund
- Account email used at checkout
- Order/transaction ID from {Payment Gateway Name}
- Brief reason and steps already tried with support
- Device/app details (e.g., Firestick + IPTV Smarters)
Processing Timeline
- 0–3 business days Case review by support team
- Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
- 5–10 business days Funds appear depending on bank/card issuer
At every phase, you’ll receive an email update. Delays may occur on weekends or holiday periods.
Exceptions (When Refunds Are Not Provided)
No refunds will be given in the following scenarios:
- You are unhappy with the channel list or content provided.
- Your internet connection is too slow or unstable to stream content.
- You have violated our Terms of Service (e.g., account sharing).
- You are facing geo-blocking issues in your country that are beyond our control.
How to Avoid Refund Requests
- Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
- Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
- Use Setup Guides: Follow our step by step Installation page.
- Ask Support First: Most issues are solved in minutes via WhatsApp.
Frequently Asked Questions (FAQ)
Refunds are finalized within 3 business days post-approval, but your bank or payment provider could delay the reflection of funds by 5-10 business days.
Refunds due to a change of mind are typically not offered beyond the first 7 days. We recommend reviewing our features and addressing any queries prior to subscribing.
Auto-renewal applies to all subscriptions. In case you forget to cancel before the renewal date, get in touch with us immediately. Each renewal refund request is reviewed separately.